Today’s special
Hotels’ AI Gap: 84% of Managers, 15% of Frontline Staff
A Nov. 4 report finds 84% of managers report AI gains, versus 15% for frontline work, exposing a service-layer investment gap across hotel properties.
Topic
Guest Experience
Topic
Guest Experience
Emirates Opens $8 Million Hospitality Training Centre to UAE Businesses
52% Say ‘Why Aren’t You Drinking?’ Is Inappropriate at Holidays
At Hilton Anaheim, Scale Doesn’t Cancel Out Personal Service
Hotel Designers Prioritize Durable Spaces Over Passing Trends
Younger Guests Are Redefining Luxury Service, Not Lowering the Bar
90% of First-Time Guests Never Return — and Nothing Went Wrong
98% of Hoteliers Use AI, Yet 30% of Guests Check In at Kiosks
IDS Next Spins Off Pomolabs to Build AI-Native Hotel Operating System
Boutique Hotels Break Down Above 80 Rooms, Operators Argue
Conversational AI's Hotel Value Lies in Who Gets to Ask, TrustYou CEO Says
Accor's Paid Loyalty Program Hits 485,000 Members as Report Warns on Benefit Bloat