Avalora has completed an integration between its Cloud PBX platform and Tiger TMS's iLink, connecting a cloud-based hotel phone system with one of hospitality's longest-established telecommunications middleware products.

The integration targets a specific cost center in hotel operations: guest-room telephony and staff communications. Legacy PBX hardware in hotels typically carries maintenance contracts, requires on-site technician visits for changes, and locks properties into single-vendor service agreements. A cloud PBX replaces that on-premises switch with hosted infrastructure, shifting capital expenditure to an operating expense billed per room or per property.

What does the iLink connection change?

Tiger TMS iLink serves as middleware between a hotel's phone system and its property management system, enabling functions such as call accounting, guest voicemail provisioning, wake-up calls, and staff messaging tied to PMS guest data. By completing the integration, Avalora positions its cloud platform to handle those PMS-linked functions without a property installing traditional PBX hardware on site.

For operators, the practical questions are what the integration replaces and who pays for it. A cloud PBX deployment replaces the on-premises switch and its maintenance contract; the property pays a recurring subscription rather than an upfront hardware purchase. Middleware integration determines whether the cloud platform can replicate the PMS-dependent features — voicemail, call routing, guest billing — that hotels cannot drop.

Who are the parties?

Tiger TMS supplies telecommunications software to the hospitality sector, with iLink positioned as its integration product linking phone systems to hotel IT environments. Avalora offers Cloud PBX as a hosted voice service. The completed integration means properties running iLink can now connect it to Avalora's platform, extending the middleware's compatibility to a cloud-hosted option.

The announcement matters most for hotels approaching the end of life on aging PBX hardware. Those properties face a replacement decision: buy another on-premises switch or move voice to the cloud. Integrations like this one determine whether the cloud route preserves the operational tie-ins — PMS data flows, call accounting, staff handsets — that a property already depends on.

Compatibility with an established middleware product also lowers switching risk. A hotel evaluating Avalora can verify that existing iLink-dependent workflows continue to function, rather than rebuilding telephony operations around a new platform's native feature set.

Neither company disclosed pricing, rollout timelines, or the number of properties currently using the combined system. Hotels evaluating the integration will need to weigh subscription costs against existing PBX maintenance spend, and confirm with both vendors how PMS-specific features behave in a hosted environment.

The integration signals continued consolidation of hotel voice infrastructure toward cloud delivery, a shift that will pressure on-premises PBX vendors as properties retire legacy hardware over the coming replacement cycles.